Step 1 — Direct Communication

Talk respectfully to the person involved when appropriate.

Step 2 — Coach

If the issue concerns rider development or team behavior, involve the coach.

Step 3 — Team Leadership

If the issue cannot be resolved, contact the designated team leadership representative.

Step 4 — Formal Process

For serious issues, use the organization’s established complaint, incident, or disciplinary process.

Never use:

• Public confrontation
• Social media
• Group-chat arguments
• Threats
• Harassment
• Retaliation