Return, Refund & Cancellation Policy

Effective Date: August 2026

At NXGen Racing Development, we believe that every family, customer, donor, sponsor, and participant should be treated fairly.

Sometimes things don’t go exactly as planned. A product may not fit, an order may arrive damaged, a family emergency may change a rider’s plans, or circumstances may require a cancellation.

Our goal is simple:

We want you to feel that we listened, treated you fairly, and did everything we reasonably could to make things right.

At the same time, because NXGen programs, sponsorships, donations, events, and equipment involve different commitments and costs, different types of transactions may have different return, refund, or cancellation rules.

Please review the section that applies to your purchase or participation.

1. Merchandise & Retail Purchases

NXGen offers merchandise, apparel, racing gear, equipment, and other products through our website and approved sales channels.

14-Day Return Period

Eligible merchandise may be returned within 14 calendar days of delivery.

To qualify for a return, the item must generally be:

Unused and unworn
In its original condition
Free from damage, stains, odors, or excessive wear
Returned with original tags, packaging, and accessories when applicable
Accompanied by proof of purchase

NXGen reserves the right to decline a return if an item does not meet these requirements.

Return Shipping

Unless the item was sent incorrectly, arrived damaged, or was defective, the customer is responsible for return shipping costs.

We recommend using a shipping method that provides tracking and retaining your shipping receipt until your return has been processed.

NXGen is not responsible for merchandise that is lost or damaged while being returned to us.

2. Exchanges

We understand that racing apparel and gear need to fit correctly.

Size exchanges may be available for eligible merchandise, subject to product availability and the requirements of this policy.

If the requested size is unavailable, NXGen may provide another appropriate resolution, such as a refund where applicable.

Customers are responsible for applicable return shipping costs unless the original item was sent incorrectly, defective, or damaged.

3. Final Sale Items

Items identified as Final Sale are not eligible for return, refund, or exchange except where required by applicable law or when the item arrives defective or damaged.

Final Sale items may include:

Clearance merchandise
Closeout items
Certain promotional items
Products specifically identified as Final Sale at the time of purchase

Please review the product description carefully before purchasing a Final Sale item.

4. Personalized & Custom Products

Personalized, customized, or made-to-order products are final sale and generally cannot be returned or exchanged because they have been produced specifically for the customer.

This includes items such as:

Personalized apparel
Custom names or numbers
Custom team merchandise
Special-order products
Other products specifically customized for the purchaser

If a personalized or custom item arrives damaged, defective, or materially different from what was ordered, please contact NXGen so we can review the situation and determine an appropriate resolution.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact NXGen as soon as reasonably possible.

We want to correct these situations rather than leave a family or customer with a problem.

When contacting us, please provide:

Your name
Order number
Description of the problem
Photos of the item and packaging when applicable
Any other information that may help us understand what happened

If NXGen sent the wrong item or the product arrived damaged or defective, we will review the situation and, when appropriate, provide a replacement, exchange, refund, or other reasonable solution.

6. Lost, Stolen, or Delivered Packages

Once a shipment’s tracking information shows that the package has been delivered to the designated delivery address, NXGen is generally not responsible for packages that are subsequently lost, stolen, misplaced, or taken from the delivery location.

If your tracking information shows delivery but you cannot locate the package, we recommend:

Checking around the delivery location and with household members or neighbors.
Contacting the shipping carrier.
Reviewing any delivery photographs or location information provided by the carrier.
Contacting NXGen if you believe there may have been an issue with the shipment.

NXGen will make reasonable efforts to assist with carrier-related issues, but delivery confirmation generally transfers responsibility for loss or theft to the recipient.

7. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

After NXGen processes an approved refund, your bank, credit card company, or payment processor may require several additional business days before the refund appears in your account.

The time required for a refund to appear may vary depending on the financial institution or payment provider.

NXGen does not control the processing time of your bank or payment provider.

8. Donations

Donations made to support NXGen Racing Development are non-refundable.

Donations are intended to support the organization’s programs, mission, and operations and are generally considered final once submitted.

If you believe a donation was made in error, duplicated, or resulted from an unauthorized transaction, please contact NXGen as soon as possible so the situation can be reviewed.

9. Corporate Sponsorships & Partnerships

Corporate sponsorships and partnership contributions are governed by the terms of the individual sponsorship or partnership agreement between NXGen and the sponsoring organization.

Because sponsorship arrangements may include customized benefits, branding, promotional commitments, in-kind contributions, event participation, and other deliverables, refund and cancellation provisions may vary by agreement.

If a sponsorship agreement does not specifically address a particular situation, NXGen will work with the sponsoring organization in good faith to determine a fair resolution consistent with the organization’s mission and obligations.

10. Racing, Training, Membership & Event Fees

Racing, training, membership, camp, event, travel, and participation fees are not governed by the standard merchandise return policy.

These programs may involve expenses and commitments made in advance, including:

Track and facility fees
Registration fees
Coaching
Transportation
Lodging
Equipment
Staffing
Event expenses
Insurance
Administrative costs
Other non-refundable commitments

Because of this, NXGen maintains separate cancellation and refund rules for these programs.

Circumstances such as the following may be treated differently:

Weather Cancellations

Weather-related cancellations may be subject to specific event or program rules. If NXGen or an event organizer cancels or significantly changes an event because of weather, the applicable event cancellation policy will determine whether a refund, credit, rescheduling, or other option is available.

Injury

Rider injuries may be reviewed under the applicable program or participation agreement. Refunds or credits are not automatically guaranteed because of an injury.

Family Emergencies

NXGen understands that unexpected family emergencies happen.

When appropriate, families may contact NXGen to request consideration of a cancellation, credit, transfer, or other resolution. Each situation may be reviewed individually based on the circumstances and the costs already incurred by NXGen.

Schedule Changes

If NXGen changes a program, training schedule, race schedule, or event, the applicable program or event policy will determine what options are available.

Rider Withdrawal

If a rider or family voluntarily chooses to withdraw from a program, team, training program, race, or event, refunds or credits are not automatically guaranteed.

The applicable program agreement or cancellation policy will govern.

Good-Faith Review

When circumstances fall outside the normal cancellation rules, NXGen may review the situation on a case-by-case basis.

Our goal is not to create unnecessary hardship for families. At the same time, NXGen must protect resources that have already been committed to provide programs and opportunities to our riders.

11. Scholarships & Financial Assistance

Scholarship and financial-assistance awards are intended to help a specific eligible rider participate in an NXGen program.

Scholarship awards:

Are not transferable to another person
Are not redeemable for cash
May only be used for the purpose for which they were awarded
May be subject to additional scholarship terms and conditions

If a rider’s circumstances change after receiving a scholarship, the family should contact NXGen to discuss the situation.

Scholarship decisions and unused awards may be subject to the terms of the applicable scholarship agreement.

12. Equipment Loan Program

Equipment provided through the NXGen equipment loan program is governed by a separate Equipment Loan Agreement.

Loaned equipment remains subject to the terms, responsibilities, inspection requirements, care requirements, return conditions, and liability provisions contained in that agreement.

The standard merchandise return policy does not apply to equipment loaned through the program.

13. How to Request a Return, Refund, Exchange, or Cancellation

If you believe your situation qualifies for a return, refund, exchange, or cancellation review, please contact NXGen and provide enough information for us to locate the transaction and understand what happened.

Whenever possible, include:

Name
Order or participant information
Date of purchase or registration
Description of the issue
Requested resolution
Supporting photographs or documentation when applicable

We will review the request under the policy or agreement that applies to the transaction.

14. Exceptions & Special Circumstances

We understand that not every situation fits neatly into a policy.

NXGen may consider exceptions when unusual circumstances warrant additional review.

However, an exception in one situation does not automatically create an obligation to make the same exception in another situation.

Our intent is to use reasonable judgment while applying policies consistently and protecting NXGen’s ability to continue serving young riders and families.

15. Final Review of Disputed or Exceptional Situations

If a situation cannot be resolved through the normal process, the NXGen Racing Development Board of Directors has final authority to review and determine the organization’s position, subject to applicable law and any binding contract or agreement.

The Board may consider:

The applicable policy or agreement
The circumstances surrounding the request
Costs already incurred by NXGen
The impact on the family or participant
Whether an exception would be consistent with NXGen’s mission
Fairness and consistency
Any applicable legal requirements

16. Our Commitment to Families

Policies exist to provide clarity, but we don’t want a policy to replace common sense, communication, or compassion.

NXGen is committed to treating families with respect.

If something goes wrong, we want you to be able to contact us, explain what happened, and know that someone will listen.

We cannot promise that every request will result in a refund or exception.

We can promise that we will make a good-faith effort to understand the situation, apply the appropriate policy fairly, and determine whether there is a reasonable way to help.

Because NXGen is about more than racing.

It is about developing racers, building people, and creating pathways for the future of motorsports.

We want the way we handle difficult situations to reflect those same values.

You may not always get the answer you hoped for. But you should always feel that you were heard, treated fairly, and given a genuine opportunity to explain your situation.

Contact NXGen

NXGen Racing Development

For questions regarding returns, refunds, exchanges, cancellations, or this policy, please contact us through the contact information provided on our website.

Website: www.NXGenRacing.com

Email: Info@NXGenRacing.com

Important Notice

This policy is intended to provide general information about NXGen Racing Development’s return, refund, exchange, cancellation, donation, sponsorship, scholarship, and equipment policies.

Individual contracts, agreements, event rules, registration terms, sponsorship agreements, scholarship agreements, equipment loan agreements, and applicable law may establish different requirements or rights.

Where a separate written agreement applies, the terms of that agreement will govern to the extent permitted by law.

NXGen Racing Development reserves the right to update this policy from time to time. The version posted on the website at the time of a transaction will generally apply, subject to any separate agreement or applicable legal requirements.